Our Policies & Customer Care
Processing Time, Exchanges & Alterations
Our current processing time for custom-made orders is 4-6 weeks, plus shipping time. Ready-to-ship items ship within 2-5 business days. We offer basic alterations such as hemming, but not in-depth tailoring like taking in or design changes. For extensive alterations, we recommend seeking a local tailor. Please consult our Size Chart before placing an order, as we cannot make garments bigger or add length later.
Special Request Garments, Intimates, Sale Items, Hand-dyed, Altered, and Garments purchased with Store Credit are not eligible for exchange. We reserve the right to refuse future sales if our exchange policy is abused. No more than 3 garments can be exchanged within 360 days.
Due to the discounted nature of Clearance Items, we cannot process store credit exchanges for these products. If your Clearance Item has not shipped yet, we can cancel it for a refund. Once shipped, it becomes a final sale. If unsure about a purchase, please contact us for assistance.
Custom-Made & Made-to-Measure Garments:
We're committed to creating clothes just for you! Because of their unique nature, items labeled as "custom-made" or "made-to-measure" are considered final sales. However, we want everything to fit you perfectly. So, if your garment needs a tweak, remember we offer free alterations. Just reach out to us for the details. While these pieces can't be exchanged or refunded, your satisfaction is our priority. Thanks for joining us in our journey towards mindful consumption and environmental sustainability. Our made-to-order approach is a key part of this commitment.
Need an alteration? Check out our free alterations option here.
Found something you love in our "ready-to-ship" collection? Great news! If for any reason you're not completely satisfied, and the item isn't marked as "Clearance or final sale," you can return it for a refund or store credit within 30 days of receiving it. Please note that panties, face masks, and any sets that include panties are considered final sale and can't be returned or exchanged. Please make sure the garment is in its original, unworn condition, and free from any smoke traces. We'll give it a quick check at the post office. If it doesn't meet our criteria, we won't be able to accept it, so please contact us first for your return authorization number and shipping instructions. Just a heads-up, the cost of return shipping is on you.
Found a flaw in your ready-to-ship item? Please let us know within 30 days, and we'll sort it out with a refund or an exchange. Plus, we'll cover the return shipping for these oops moments.
Our Quality Promise:
We take pride in the quality of our garments, and your satisfaction is our top priority. If, by chance, you encounter a flaw, receive an incorrect item, or something's just not right with your order, please accept our sincere apologies. We're here to make it right. Just fill out our Returns/Alterations Request Form within 30 days of receiving your item, and we'll jump into action to fix or replace your garment. It's important that the item remains unworn and unwashed so we can handle the issue effectively.
📝 Need to submit a request? Here's our Returns/Alterations Request Form.
We strive to accurately represent our products, but please keep in mind that we can't guarantee that you'll look exactly like our models or that every aspect of the garment (like length, fit, or color) will match your expectations perfectly. Our goal is always to delight you with our designs!
- Timeliness is Key: Please submit your requests within 30 of confirming your delivery.
- Condition of Return: Items must be in their original, unworn, and unwashed condition. We'll give them a thorough check upon return.
- Shipping and Fees: While we can't refund outgoing shipping charges, please be aware that you will also be responsible for any customs and import fees.
- Final Sale Items: Please note that panties, face masks, and any sets that include panties are considered final sale and can't be returned or exchanged.
Payment & Order Processing
We offer secure online shopping and accept Visa, MasterCard, American Express, PayPal, and gift cards.
Our Custom-made Collection
All Econica Apparel Collection items are custom-made. Once an order is placed, we will create your item based on your size/measurements and color choice. Please allow 4-6 weeks (possibly longer during busy holiday periods) for your custom and made-to-order item to be completed. Please note that our fabric colors vary in weight. To guarantee that your selection meets your expectations, we strongly recommend requesting a fabric swatch kit before placing your order. This proactive approach will enable you to make an informed choice, ensuring the utmost satisfaction with your purchase. If you’re looking for a specific fabric style, feel free to reach out before placing your order! We typically use a zigzag finishing stitch on all our custom work, but if you prefer a flat stitch, just let us know before you order.
Our Ready-made Collection
Items marked as "ready-to-ship" are pre-made and cannot be altered or customized. Please allow up to 5 business days for processing and dispatching orders for ready-to-ship items.
Shipping Notification and Delivery Estimates
Following the dispatch of your order, you will receive a shipping confirmation email. The estimated delivery period ranges from 1 to 4 weeks or longer, contingent on the customs procedures of each destination country and the chosen shipping method. The transit time for Standard Economy shipping is typically up to 21 business days, while Express shipping generally takes 2 to 7 business days, depending on the destination. Please be aware that we cannot assure on-time delivery. The provided delivery estimates are intended as a general guide and may be affected by factors such as customs processing, postal service workload, and holidays. We value your patience and understanding as we endeavor to deliver your package in a safe and timely manner.